Order & Return
"Simple ordering, and a promise you can count on."
How ordering works
1. Place your order
Add your favourite gifts to the cart and check out. You will receive an order confirmation by email once your order is placed.
2. Payment
Pay securely using your preferred card or digital wallet. Your order is only confirmed once payment is successful.
3. Delivery
We carefully pack and dispatch your order. Track its progress from your account and receive it right at your doorstep.
Return policy
Because our plants, flowers and gift items are perishable and prepared fresh for each order, we are generally unable to accept returns once an order has been delivered.
However, your happiness matters to us. If your order arrives damaged, incorrect, or not as described, please reach out within 24 hours of delivery with your order number and a photo of the item.
- Damaged or defective items are eligible for a free replacement or a full refund.
- Wrong items delivered will be collected and replaced at no extra cost.
- Refunds, where applicable, are processed to your original payment method within 5–7 business days.
To start a return or report an issue, email us at admin@himalayafloriculture.com and our team will be happy to help.