Himalayan Floriculture

Careers

"Grow with us — help us nurture every relationship."

5 open positions

Customer Support Associate (Entry Level Position)

  • Location: Mid-Baneshwor, Kathmandu, Nepal
  • Office hours: 7-3pm, 10-6pm, or 12-8pm (Supervisor will assign as per the work need)

The Customer Support Associate will manage communications with customers through various social media platforms, oversee order dispatch and coordination, and ensure customer satisfaction by collaborating with the florist and delivery teams. The role also involves managing customer order details, recording payments, and handling payment reconciliation. Key Responsibilities: 1. Customer Engagement: - Respond to customer messages on social media platforms (Instagram, Facebook, WhatsApp, TikTok, Linkedin). - Handle customer calls and provide information or support. - Reply to comments on social media posts in a timely and professional manner. 2. Order Management: - Coordinate with the florist team to ensure bouquets and other floral arrangements are prepared according to customer specifications. - Liaise with the delivery team to ensure timely dispatch and delivery of orders. - Update customers on their order status and promptly resolve any delivery issues. 3. Customer Database Management: - Accurately record and manage customer order details in the customer database. - Maintain up-to-date customer information, including contact details, order history, preferences, and delivery instructions. - Ensure the database is organized, updated regularly, and compliant with data protection regulations. 4. Payment Management: - Record and track payments made by customers for orders through different channels (cash, digital payments, etc.). - Reconcile payments with the order management system to ensure accuracy. 5. Customer Service: - Address customer complaints and queries, providing solutions or escalating them when necessary. - Ensure positive customer experiences and maintain excellent service levels. 6. Operational Coordination: - Assist in the smooth dispatch of orders by coordinating logistics and following up on pending orders. - Monitor stock levels and communicate with the inventory team to avoid shortages of flowers, plants, or gift items. Key Skills & Qualifications: - Strong communication and interpersonal skills. - Proficiency in social media platforms (Instagram, Facebook, WhatsApp, TikTok). - Basic knowledge of order management, customer database systems, and payment reconciliation. - Ability to multitask and coordinate with different departments. - Previous experience in customer service, social media management, or a related field is a plus.

Florist - Full time

  • Location: Mid Baneshwor, Kathmandu
  • Office hours: 7am-8pm Full time (Foods & Accomodation will be provided by Office)

We are seeking a creative, detail-oriented Florist to join our team. In this role, you will design stunning floral arrangements for everyday walk-ins, special orders, and milestone events. You will also handle daily shop operations, assist customers in choosing the perfect blooms, and ensure all inventory remains fresh and beautifully displayed. Key Responsibilities • Design floral arrangements including bouquets, centerpieces, and custom displays for weddings, birthdays, and funerals. • Process and care for flowers by receiving shipments, trimming stems, changing water, and monitoring temperature settings. • Provide excellent customer service by helping clients select flowers, managing orders over the phone or online, and matching budgets. • Maintain the storefront by setting up creative window displays and keeping workstations organized and clean. • Manage stock levels of fresh flowers, vases, ribbons, and other design supplies. Requirements & Qualifications • Experience: Previous floral design or retail flower shop experience is preferred. • Education: High school diploma or equivalent; certification in floral design or floriculture is a plus. • Skills: Strong knowledge of plant varieties, flower seasonality, and proper conditioning techniques. • Creativity: A keen eye for color harmony, composition, and artistic flair. • Physical Ability: Capability to stand for extended periods and safely lift boxes of incoming inventory. • Flexibility: Willingness to work weekends, holidays, and peak floral seasons like Valentine's Day and Mother's Day.

Business Development Intern Paid

  • Location: Mid Baneshwor, Kathmandu
  • Office hours: 10am-6pm

Are you a recent graduate with a hunger to learn, a passion for business, and excellent communication skills? We are looking for a sharp, proactive, and eager-to-learn business development intern to join our core team. This is a unique role where you will receive hands-on training in all aspects of B2B growth—from market research and client acquisition to onboarding and account management. You will not just be an employee; you will be a key builder of our market presence. Learn & Execute Market Outreach • Support market research to identify potential client segments in Nepal (e.g., Banks, IT companies, NGOs, Hospitality). • Learn and execute lead generation using LinkedIn, professional networks, and email outreach under guidance. • Assist in building and managing a database of potential B2B clients. • Help represent our brand at local business events and networking meets. Lead Client Onboarding & Support • Be the friendly, helpful point of contact for new clients after they sign up. • Learn and manage the client onboarding checklist to ensure a smooth first experience. • Coordinate closely with our operations team to track gift procurement and delivery. • Collect initial client feedback and report it to the team to help us improve. Assist in Client Nurturing & Success • Help maintain regular communication with existing clients through check-in calls, emails, and sharing new gifting ideas. • Support the identification of opportunities for clients to gift more (e.g., festivals, birthdays, achievements). • Learn to use our CRM tool to track client interactions and important dates. • Help create simple case studies and collect client testimonials. Qualifications • A recent bachelor’s degree graduate in Business Administration, Marketing, Communications, or any related field. Final year students awaiting results may also apply. • No prior work experience is required. We value attitude over experience. • Excellent command of spoken and written English and Nepali. • A natural communicator – confident, clear, and professional in calls, emails, and meetings. • A quick learner who is curious, resourceful, and not afraid to ask questions. • Highly organized, detail-oriented, and good at following processes. • Basic proficiency in Google Workspace (Docs, Sheets) and a willingness to learn new tools (like a CRM). • A proactive "can-do" attitude and a strong desire to build a career in business growth.

Customer Support Intern Paid

  • Location: Mid Baneshwor, Kathmandu
  • Office hours: 10am-6pm

Job Purpose: The Customer Support Intern will assist the customer service team in handling communications with customers through social media platforms, supporting order processing, and ensuring smooth coordination between the florist and delivery teams. This internship provides hands-on experience in customer engagement, order management, and day-to-day operations within a dynamic floral business. Key Responsibilities: 1. Customer Engagement: - Assist in responding to customer inquiries on social media platforms (Instagram, Facebook, WhatsApp, TikTok). - Help handle customer calls and provide basic information or redirect them to relevant team members. - Support the team in replying to comments on social media posts in a professional and timely manner. 2. Order Coordination: - Assist in coordinating with the florist team to ensure bouquets and floral arrangements meet customer specifications. - Help the delivery team to ensure timely dispatch and delivery of orders. - Assist in providing order updates to customers and addressing delivery-related issues. 3. Customer Database Management: - Support the maintenance and organization of the customer database, including entering order details and customer information. - Help ensure customer data is up-to-date and assist in keeping the system organized. 4. Payment Assistance: - Assist in recording customer payments across different channels (cash, digital payments, etc.). - Help reconcile payments with the order management system to maintain accuracy. 5. General Support: - Assist in addressing customer complaints or queries, and escalate any unresolved issues to the relevant team member. - Contribute to ensuring positive customer experiences through effective support and communication. Key Skills & Qualifications: - Good communication skills and a strong willingness to learn. - Familiarity with social media platforms (Instagram, Facebook, WhatsApp, TikTok, Linkedin). - Basic organizational skills and attention to detail. - Ability to work in a fast-paced environment and multitask. Additional Information: - Internship Duration: 3 months, with the possibility of extension based on performance. - Working Hours: Full-time; may include weekends and holidays based on business needs. - Location: Mid-Baneshwor, Kathmandu

Content Creator Intern Paid

  • Location: Mid Baneshwor, Kathmandu
  • Office hours: 10am-6pm

Role Overview: We are looking for a creative and enthusiastic Content Creator Intern to join our team. This role is ideal for someone passionate about storytelling, social media, and engaging audiences. The intern will work closely with our marketing and design team to develop engaging content that resonates with our audience and enhances our brand's presence online. Responsibilities: - Develop and create engaging content for our social media channels (Instagram, Facebook, YouTube, etc.) and website. - Collaborate with our team to brainstorm and execute content ideas, including graphics, videos, and blog posts. - Assist in planning and producing video content for our upcoming YouTube channel. - Research trends, hashtags, and relevant content ideas that can increase brand visibility and engagement. - Help edit, proofread, and publish content to ensure accuracy, style consistency, and alignment with our brand voice. - Analyze content performance and help suggest adjustments to maximize engagement and reach. Requirements: - Strong writing and communication skills in English; fluency in Nepali is a plus. - Familiarity with social media platforms, especially Instagram, Facebook, and YouTube. - Basic photo and video editing skills (experience with tools like Canva, Adobe Photoshop, or Premiere Pro is a plus). - Creative mindset with an eye for detail and an interest in the floriculture industry. - Ability to work independently and meet deadlines. What We Offer: - Hands-on experience in content creation and digital marketing. - Mentorship and guidance from experienced professionals in the industry. - Opportunity to grow and develop a portfolio of work. - Potential for a full-time position based on performance.